SMS Terms & Conditions

Last Updated: December 17, 2025

SMS Program Overview

Twasell provides SMS messaging services to businesses for the purpose of customer loyalty programs, promotional communications, and reward notifications. When you opt in to receive SMS messages from a business using Twasell, you agree to receive text messages at the phone number you provided.

Opt-In Requirement

By providing your mobile phone number to a business and consenting to receive SMS messages, you authorize that business to send you text messages using an automated system. Consent is not a condition of purchase.

Message Frequency

Message frequency varies by business and may include:

  • Loyalty reward notifications (e.g., "You've earned a free coffee!")
  • Promotional offers and special deals
  • Visit confirmations and thank you messages
  • Important updates about the business

Most businesses send between 1-4 messages per month, though frequency may vary based on your activity and the business's promotional calendar.

How to Opt Out

You can opt out of receiving SMS messages at any time by:

  • Replying STOP to any message you receive
  • Contacting the business directly to request removal

After you send STOP, you will receive one final confirmation message, and then no further messages will be sent to your phone number unless you opt in again.

Getting Help

For help or more information, reply HELP to any message, or contact the business directly.

For technical support with the Twasell platform, email support@twasell.com.

Message & Data Rates

Message and data rates may apply depending on your mobile carrier plan. Messages are sent via standard SMS protocols. Contact your mobile carrier for details about your messaging plan.

Supported Carriers

SMS messages are supported on all major U.S. carriers including AT&T, T-Mobile, Verizon, Sprint, Boost, Cricket, MetroPCS, U.S. Cellular, and others. Check with your carrier for specific details about SMS support.

Privacy

Your phone number and message preferences are shared with the business you opted in with and are stored securely. We do not sell your phone number to third parties. For complete details, see our Privacy Policy.

Changes to Terms

We may update these SMS terms from time to time. Continued participation in the SMS program after changes constitutes acceptance of the updated terms.

Standard SMS Disclaimer:

By opting in, you agree to receive automated marketing messages at the phone number provided. Consent is not a condition of purchase. Message frequency varies. Message and data rates may apply. Reply STOP to opt out or HELP for help.