SMS Opt-In Process

This page explains how businesses using Twasell collect customer consent to send SMS messages as part of their loyalty programs.

How Opt-In Works

When you visit a business that uses Twasell for their loyalty program, the business may offer you the opportunity to join their SMS loyalty program. Here's how it works:

Step 1: Initial Contact

At the point of sale or during your visit, the business staff may ask if you'd like to:

• Join their loyalty rewards program
• Receive SMS updates about rewards and promotions
• Track your visits and earn rewards

Step 2: Providing Consent

If you choose to participate, you'll provide:

• Your mobile phone number
• Your name (optional, depending on the business)
• Explicit verbal or written consent to receive SMS messages

The business will clearly explain:

• What types of messages you'll receive (rewards, promotions, updates)
• How often you can expect to receive messages
• That message and data rates may apply
• That you can opt out at any time by replying STOP

Step 3: Confirmation

After providing your phone number and consent:

• Your information is securely entered into the business's Twasell account
• You may receive a welcome message confirming your enrollment
• Your visit is tracked and you begin earning loyalty rewards

What Happens Next

Once enrolled, you'll receive SMS messages from the business, such as:

• Visit confirmations: "Thanks for visiting! You've earned 1 stamp toward your free coffee."
• Reward notifications: "Congratulations! You've earned a free sandwich."
• Promotional offers: "Special this week: 20% off all beverages for loyalty members."
• Important updates: "We'll be closed next Monday for renovation."

Consent Requirements

Your consent is:

• Voluntary: Participation in the SMS program is not required to make a purchase
• Informed: You'll be told what you're signing up for
• Specific: Your consent applies only to that specific business
• Revocable: You can opt out at any time

Multiple Businesses

If you visit multiple businesses that use Twasell:

• Each business has a separate opt-in
• Your consent with one business doesn't automatically enroll you with others
• You must opt in separately at each business
• Messages from each business can be stopped independently

How to Opt Out

You can stop receiving messages at any time by:

• Reply STOP: Text STOP to any message you receive from the business
• Ask in person: Request removal when you visit the business
• Contact the business: Call or email to request opt-out

Once you opt out, you'll receive one final confirmation message, and then no further messages will be sent unless you opt in again.

Data Usage

When you opt in:

• Your phone number is stored securely in Twasell's system
• Only the specific business you opted in with can see your information
• We do not sell or share your phone number with other businesses
• Your data is protected with industry-standard security measures

For complete details, see our Privacy Policy.

Questions?

If you have questions about the opt-in process:

• Ask the business staff when they request your phone number
• Reply HELP to any SMS message you receive
• Review our full SMS Terms
• Email Twasell support at support@twasell.com